Refund Policy

Last updated: September 2026

1. Digital Products

SocialWebYard sells digital products, including downloadable ebooks and PDF guides. These products are delivered electronically and do not involve physical shipping. Because digital products can be accessed or downloaded electronically, refund eligibility may be limited after digital delivery or access has been provided, subject to applicable consumer protection laws.

2. Refund Requests

We may consider refund requests where you received an incorrect digital product, experienced a genuine technical problem preventing access, were charged more than once for the same purchase, or another legitimate issue exists with the transaction or digital delivery.

3. Technical Problems

If you cannot access a purchased ebook because of a technical problem, contact us first. We will make reasonable efforts to investigate the issue and provide access or another appropriate solution where possible.

4. Duplicate Payments

If you believe that you were charged multiple times for the same purchase, contact us with the relevant transaction information so that we can investigate.

5. Unauthorized Transactions

If you believe that a transaction was made without your authorization, contact us as soon as possible. Transactions may also be subject to investigation by the payment provider.

6. Refund Decisions

Refund requests are reviewed based on the circumstances of the transaction, the status of digital delivery or access, and applicable laws and consumer protection requirements. Where a refund is approved, it will generally be processed through the original payment method or payment provider where possible.

7. How to Contact Us

Contact [email protected] and include your purchase information and a description of the issue.